ITS System Status
Performance Degradation - Wordpress Shared Hosting
Identified - We are aware of severe performance issues affecting Wordpress sites hosted on the LAMP8 server. Users will experience slow response times or limited functionality. Our technical teams are investigating and working to restore to full service. Thank you for your patience.
Dec 12, 2025 - 18:18 EST
The Teams meeting option is missing in OWA/new Outlook when scheduling from shared mailboxes
Identified - Microsoft Premier Support has confirmed that a silent license enforcement update affected shared mailboxes. They are actively working on restoring the Teams meeting toggle functionality for delegates. Unfortunately, no ETA is available right now. The M365 Admin Team is currently testing potential workarounds.
Dec 10, 2025 - 10:53 EST
Update - Microsoft Support is still investigating the issue.
Dec 08, 2025 - 12:44 EST
Investigating - Symptom:
In OWA and the new Outlook, the “Teams meeting” switch is missing when creating meetings on calendars tied to the shared mailbox accounts. No relevant changes were made on our side.

Current status:
We are working with Microsoft Premier Support and actively searching for workarounds.
Some users are reporting that the Outlook Classic Desktop app on Windows is not affected.
Nov 05, 2025 - 16:58 EST
AdminVPN - Service Degradation
Monitoring - Users outside Canada will experience connectivity issues at this time. Please use Admin2 instead, it will be a pulldown option in your Cisco client. Contact your local helpdesk if you require assistance.
Dec 08, 2025 - 08:00 EST
Identified - The issue has been identified and a fix is being implemented.
Sep 26, 2025 - 10:28 EDT
Investigating - We are currently investigating and issue with AdminVPN. Users outside of Canada may experience connectivity issues at this time. Users are advised to select the admin2 option in their Cisco client if possible.
Sep 26, 2025 - 10:11 EDT

About This Site

The ITS System Status Page provides an overview of current service status messages and scheduled maintenance for major University of Toronto systems and services. You may contact the Joint Operations Group (JOG) using the e-mail link above or by calling 416-978-4621. The JOG is staffed Monday to Friday, 7am-3:15pm.

Please scroll down to see details of upcoming scheduled maintenance as well as historical information on previous incidents.

We recommend that you sign up to receive push notifications of service outages. Click on the "Subscribe to Updates" button at the top of this page and select the method(s) by which you want to receive system status updates. For e-mail notifications, we recommend using a non-UofT email address so that you will still receive notifications in the event there is an outage that prevents access to university email services.

If you don't see your issue posted here, please let us know!

Academic ToolBox Operational
Ouriginal Operational
Quercus Operational
Remark Office Operational
Other Operational
AMS Operational
AMS SAP GUI Operational
FIS Operational
HRIS Operational
Payroll Services Operational
RPT Operational
Other Operational
Administrative Web Services Operational
Academic Administrative Appointments (AAA) Operational
Applicant Tracking System (Taleo) Operational
Capital Project Operational
Degree Explorer Admin Operational
Employees@UofT Operational
ESS Operational
EvoSuite Apps Operational
Expense Reimbursement (ERDD) Operational
Invoice Workflow Solution (IWS) Operational
My Research (MR) Operational
MROL Operational
MSS Operational
Performance Assessment (Halogen) Operational
SuccessFactors: Learning Management System Operational
Tableau Server Operational
uSOURCE Operational
uTIME (Kronos) Operational
Other Operational
Campus Operational
UTM Operational
UTSC Operational
UTSG Operational
Client Support Services Operational
AlertUs Crisis Communication Operational
Curriculum Assistant Operational
DHCP Operational
High Availability Storage Operational
iFile Operational
Microsoft Campus Agreement Operational
MS Teams Operational
Mirror Service Operational
SCCM Operational
ServiceNow Operational
SharePoint Operational
Simple Storage Operational
TeamMate Audit Documentation Operational
UTORcsi AD Operational
UTORcsiVPN Operational
UTSend Operational
WebHelpDesk Operational
Other Operational
Data Centres Operational
DCA Operational
DCB Operational
HSB Operational
Other Operational
Electrical Shutdowns Operational
Electrical Scheduled Maintenance Operational
Other Operational
Enterprise Networks Operational
Campus Backbone Network Operational
Campus Wireless Network Operational
Departmental Networks Operational
DNS Operational
UTM WAN Link Operational
UTSC WAN Link Operational
Other Operational
Email Systems Degraded Performance
Listserv Operational
Office 365 Degraded Performance
UTMail+ Operational
Other Operational
ITS Private Cloud Infrastructure Operational
UTORbackup/UTORrecover Operational
Virtual Server Service Operational
Identity Management Systems Operational
Active Directory Operational
eToken Operational
Kerberos Operational
LDAP Operational
MIM Operational
Password Change / Reset / Secret Activation Key (SAK) Operational
PubCookie Operational
Self-Service Password Reset Operational
Shibboleth Operational
UTORable Operational
UTORauth-NET Operational
UTORGrouper Operational
UTORID Operational
UTORMFA Operational
WebLogin Operational
Other Operational
Information Security Operational
Authentication Services Operational
Azure Cloud Services Operational
Azure EDGE Firewalls Operational
Firewall Services Operational
Network Policy Management Operational
Other Operational
Research & Library Systems Operational
JupyterHub Operational
Library Operational
MS Forms Operational
R/RStudio Operational
REDCap Operational
Other Operational
Student Web Services Operational
ACORN Operational
Accommodated Testing Services (Student & Admin) Operational
calendar.utoronto.ca Operational
Career Learning Network Operational
Co-Curricular Record Operational
Course Evaluations Operational
Course Information System Operational
Degree Confirmation Operational
Degree Explorer Operational
eMarks Operational
Financial Planner Operational
join.utoronto.ca Operational
Online Administrative Student Info System (OASIS) Operational
Ontario Universities' Application Centre (OUAC) Operational
ROSI Operational
Safety Abroad Student Registry Operational
Timetable Builder Operational
Transfer Explorer Operational
VBR - Varsity Blues Registration Operational
Other Operational
Student Advising Service Operational
ROSI Express Operational
Telecommunications Operational
Bell Centrex Operational
Bell Mobility Operational
Broadsoft Web Portal Operational
Emergency Call Display Dashboard Operational
GoCo/BroadConnect VoIP – WebEx Operational
GoCo/BroadConnect VoIP – Polycom Devices Operational
GoCo/BroadConnect VoIP – Voicemail Operational
GoCo/BroadConnect VoIP – Call Centre (Broadsoft) Operational
GoCo/BroadConnect VoIP – Call Centre (Unity) Operational
GoCo/BroadConnect VoIP – OSS/BSS Management Portal Operational
Microsoft Teams Phone Operational
Rogers Business Billing & Reporting Portal Operational
Rogers Direct e-Ordering Portal Operational
Rogers Mobile Operational
U of T Online Directory Operational
Other Operational
Video-Mediated Communications Operational
MS Stream Operational
MyMedia Operational
OCCS Operational
TechSmith Snagit Operational
Zoom Operational
Other Operational
VPN Services Operational
Admin Systems VPN Operational
UTORvpn - OpenVPN Operational
UTORvpn - AnyConnect Operational
RDP Operational
Other Operational
Web Services Degraded Performance
Career Learning Network Operational
CMS Operational
Enterprise Search Operational
LAMP Hosting Service Degraded Performance
UofT Home Page Operational
UTSC Home Page Operational
UTM Home Page Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Administrative Management System Holiday Downtime – Dec 23, 2025 – 12 p.m. to Jan 5, 2026 – 7 a.m. Dec 23, 2025 12:00 - Jan 5, 2026 07:00 EST

Please note that the systems below will be unavailable from December 23, 2025, at 12 p.m. to January 5, 2026, at 7 a.m.
• AMS SAP GUI  
• Capital Projects Portal  
• Expense Reimbursement Direct Deposit (ERDD)
• Invoice Workflow
• uSOURCE (available January 5, 2026, at 9 a.m.)

Note: Concur (Travel & Expense Reimbursement) will remain available 24/7 except for posting claims or progressing the workflow after an approval. Posting claims/workflow continuation will resume on January 5, 2026, at 9 a.m.
Posted on Nov 28, 2025 - 09:25 EST

Crowdmark Scheduled Maintenance Dec 28, 2025 09:00-11:00 EST

The Crowdmark grading and assessment system will be undergoing scheduled maintenance on Sunday Dec 28th, 2025 from 9:00 AM to 11:00 AM EST. The Crowdmark application will be unavailable while the maintenance work is being performed.
Posted on Dec 02, 2025 - 15:30 EST

WebWork Scheduled Maintenance Jan 7, 2026 11:00-12:00 EST

Update - We will be undergoing scheduled maintenance during this time.
Dec 11, 2025 - 14:37 EST
Scheduled - The WebWork application will be undergoing scheduled maintenance on Wednesday, January 7th, 2026 from 11:00 AM to 12:00 PM EST. WebWork will be unavailable while the maintenance work is being performed.
Jan 07, 2026 - 11:00 EST
Dec 13, 2025

No incidents reported today.

Dec 12, 2025

Unresolved incident: Performance Degradation - Wordpress Shared Hosting.

Dec 11, 2025
Planned Maintenance – UTBI Domain Upgrade
Completed - The scheduled maintenance has been completed.
Dec 11, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 08:00 EST
Scheduled - The UTBI domain will undergo scheduled maintenance from 08:00am on December 8, 2025, until 04:00pm on December 11, 2025. Brief authentication interruptions may occur during the upgrade.
We appreciate your patience as we work to enhance security and stay compatible with other UofT domains.

Ref: CHG0031833
Dec 3, 14:09 EST
Academic Toolbox: UTApps Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Dec 11, 15:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 15:00 EST
Scheduled - Scheduled maintenance will be performed on the UTOMR, UTGET and UTAGT applications between 3:00 p.m. on Wed., Dec. 10 2025 and 3:00 p.m. on Thurs., Dec. 11 2025. No interruption in service is anticipated during the maintenance window although some transitory delays in response may be observed. Please email q.help@utoronto.ca with questions or if issues are encountered.
Dec 8, 20:01 EST
Performance Degradation - University Internet Access
Resolved - The issue affecting network performance across all three campuses has now been fully mitigated. ITS technical teams are currently working to determine the root cause of this incident.
Dec 11, 13:34 EST
Monitoring - Mitigating - Reports of network slowness affecting all three campuses have been traced to the Internet gateway system providing network address translation services. Changes made recently to this system have now been rolled back. Our technical teams are currently monitoring this change to confirm it has addressed the issues being reported.
Dec 11, 12:53 EST
Investigating - Users may experience slow or intermittent connectivity issues at some of UTSG campus locations. Our technical teams are investigating the cause and will share updates as quickly as possible.
Dec 11, 10:24 EST
Dec 10, 2025
UT Optical Marks Recognition (OMR) Planned Maintenance - 10 Dec. 2025
Completed - The scheduled maintenance has been completed.
Dec 10, 14:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 10:00 EST
Scheduled - Scheduled maintenance will be performed on the UTOMR application between 10:00 a.m. and 2:00 p.m. on Wed., Dec. 10 2025. While no downtime is anticipated, very brief interruptions in service may be encountered as workloads are switched between servers.
Dec 8, 19:49 EST
Dec 9, 2025

No incidents reported.

Dec 8, 2025
Issue impacting availability of UTAGT and UTOMR tools within Quercus
Resolved - The issue affecting the UTAGT, UTOMR and UTQAT tools has now been resolved. Our apologies for any inconvenience experienced while we worked to address the issue.
Dec 8, 16:18 EST
Identified - The root cause of the technical issue affecting the noted tools has been identified and we are working internally to implement a fix as soon as possible. Thank you for your continued patience.
Dec 8, 09:02 EST
Update - The technical issue reported previously has now also been identified as affecting the UTQAT tool. Staff continue to work with our external partners to resolve the issue. Thank you for your patience.
Dec 6, 13:21 EST
Investigating - The UTAGT and UTOMR tools within Quercus are currently unavailable due to a technical issue. Teams are currently investigating the problem. Thank you for your patience.
Dec 5, 14:34 EST
MIM degraded performance
Resolved - Technical adjustments have been applied, and MIM synchronization performance has been fully restored.
Dec 8, 16:10 EST
Identified - We continue to investigate delays in synchronization timing. Microsoft has identified a network related issue, and we are making the necessary adjustments to address it. Please note that this is a performance impact only, changes are still being processed successfully. Thank you for your patience as we work to restore normal synchronization performance.
Dec 1, 09:00 EST
Update - Technical staff continue to investigate the slowness affecting identity data synchronization. Sync updates are occurring, but at a reduced speed. This is a performance impact only, changes are still being processed successfully.
Nov 11, 08:24 EST
Investigating - We are currently experiencing delays in Microsoft Identity Manager (MIM) synchronization processes, which may result in degraded performance across identity provisioning and updates. Technical staff are investigating the issue.
Oct 20, 11:27 EDT
Dec 7, 2025

No incidents reported.

Dec 6, 2025
Planned Maintenance – Wallberg Wifi Network
Completed - The scheduled maintenance has been completed.
Dec 6, 13:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 08:00 EST
Scheduled - Electrical maintenance at the Wallberg Building is scheduled for December 6th between 8:00am-1:00pm. During this period, wifi coverage will be impacted for rooms 2, 3, 4, 8, 11, 13, 16, 102, 103, 114k, 115, 201B, 207, 211 and 216.
Dec 2, 08:27 EST
Planned AMS System Maintenance – Dec 6, 2025 – 05:00h-12:00h
Completed - The scheduled maintenance has been completed.
Dec 6, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 05:00 EST
Scheduled - Please note that the systems below will be unavailable on Saturday, December 6 from 5 a.m. to 12 p.m. due to system maintenance:

• Academic Administrative Appointments (AAA)
• AMS SAP GUI
• Capital Projects Portal
• Employee Self-Service (ESS)/Manager Self-Service (MSS)
• EvoSuite Applications (EvoOrder, EvoPlan, EvoNotify)
• Expense Reimbursement Direct Deposit (ERDD)/Concur, Travel & Expense Reimbursement
• Fiori Launchpad Reporting
• Invoice Workflow
• My Customer Account
• My Research (MR/Portal)
• SAP Asset Manager Mobile (sync will not work)
• uSOURCE
Nov 20, 10:39 EST
Dec 5, 2025
Dec 4, 2025

No incidents reported.

Dec 3, 2025
Tenable.IO login errors
Resolved - This incident has been resolved.
Dec 3, 14:49 EST
Investigating - We are currently experiencing an issue with logging into Tenable.IO. Please be patient while we investigate this issue.
Dec 2, 13:14 EST
Dec 2, 2025
ITS Private Cloud Scheduled Maintenance - vCenter
Completed - The scheduled maintenance has been completed.
Dec 2, 18:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 17:00 EST
Scheduled - Please note that there will be scheduled maintenance on the ITS Private Cloud vCenter Server from 17:00 to 18:00 hrs on Tuesday, December 02, 2025.

During the maintenance period vCenter server, management portal and automated snapshot scheduled tasks will be unavailable. The virtual machines will continue to operate normally.
Nov 26, 16:40 EST
Dec 1, 2025
Service Disruption - UTORGrouper
Resolved - The disruption affecting UTORGrouper was resolved at 09:45am. Thank you for your patience.
Dec 1, 11:06 EST
Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

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