ITS System Status
MS Forms: Update sync for Group-owned forms issue
Update - Microsoft Forms Product Group is targeting a fix for March 24th.
Mar 17, 2025 - 11:51 EDT
Identified - We have received an update that Microsoft Forms Product Group is aware of the problem and is actively working on it.
Mar 05, 2025 - 11:18 EST
Update - The issue has been escalated to the Microsoft Critical Situation Management Team.
Feb 25, 2025 - 15:45 EST
Update - Microsoft is continuing to investigate the issue with the Group Forms Update Sync.
Feb 19, 2025 - 11:54 EST
Investigating - Microsoft Forms recently changed how it syncs with Excel.
Some group form owners reported they can't update to the new sync.
We've reported the issue to Microsoft and will share an update soon.
Feb 05, 2025 - 13:12 EST

About This Site

The ITS System Status Page provides an overview of current service status messages and scheduled maintenance for major University of Toronto systems and services. You may contact the Joint Operations Group (JOG) using the e-mail link above or by calling 416-978-4621. The JOG is staffed Monday to Friday, 7am-3:15pm.

Please scroll down to see details of upcoming scheduled maintenance as well as historical information on previous incidents.

We recommend that you sign up to receive push notifications of service outages. Click on the "Subscribe to Updates" button at the top of this page and select the method(s) by which you want to receive system status updates. For e-mail notifications, we recommend using a non-UofT email address so that you will still receive notifications in the event there is an outage that prevents access to university email services.

If you don't see your issue posted here, please let us know!

Academic ToolBox Operational
Ouriginal Operational
Quercus ? Operational
Remark Office Operational
Other Operational
AMS ? Operational
AMS SAP GUI Operational
FIS ? Operational
HRIS ? Operational
Payroll Services Operational
RPT Operational
Other Operational
Administrative Web Services Operational
Academic Administrative Appointments (AAA) Operational
Applicant Tracking System (Taleo) Operational
Atlassian Operational
BBSAP Operational
Capital Project Operational
Confluence Operational
Degree Explorer Admin Operational
Employees@UofT Operational
ESS ? Operational
EvoSuite Apps ? Operational
Expense Reimbursement (ERDD) Operational
Invoice Workflow Solution (IWS) Operational
JIRA ? Operational
My Research (MR) ? Operational
MROL ? Operational
MSS ? Operational
Performance Assessment (Halogen) Operational
ROSI Express Operational
SuccessFactors: Learning Management System Operational
Tableau Server Operational
uSOURCE Operational
uTIME (Kronos) Operational
Other Operational
Campus Operational
UTM Operational
UTSC Operational
UTSG Operational
Client Support Services Operational
AlertUs Crisis Communication Operational
Curriculum Assistant Operational
DHCP ? Operational
High Availability Storage ? Operational
iFile ? Operational
Microsoft Campus Agreement Operational
MS Teams Operational
Mirror Service Operational
SCCM ? Operational
ServiceNow ? Operational
SharePoint ? Operational
Simple Storage ? Operational
TeamMate Audit Documentation Operational
UTORcsi AD Operational
UTORcsiVPN Operational
UTSend ? Operational
WebHelpDesk ? Operational
Other Operational
Data Centres Operational
DCA ? Operational
DCB ? Operational
HSB ? Operational
Other Operational
Electrical Shutdowns Operational
Electrical Scheduled Maintenance Operational
Other Operational
Enterprise Networks Operational
Campus Backbone Network ? Operational
Campus Wireless Network Operational
Departmental Networks Operational
DNS ? Operational
UTM WAN Link Operational
UTSC WAN Link Operational
Other Operational
Email Systems Operational
Listserv ? Operational
Office 365 Operational
UTMail+ Operational
Other Operational
ITS Private Cloud Infrastructure ? Operational
UTORbackup/UTORrecover ? Operational
Virtual Server Service ? Operational
Identity Management Systems Operational
Active Directory Operational
eToken Operational
Kerberos Operational
LDAP Operational
Password Change / Reset / Secret Activation Key (SAK) Operational
PubCookie Operational
Self-Service Password Reset Operational
Shibboleth ? Operational
UTORable Operational
UTORauth-NET Operational
UTORGrouper Operational
UTORID Operational
UTORMFA Operational
WebLogin Operational
Other Operational
Information Security Operational
Authentication Services Operational
Azure Cloud Services Operational
Azure EDGE Firewalls Operational
Firewall Services Operational
Network Policy Management Operational
Other Operational
Research & Library Systems Operational
JupyterHub ? Operational
Library Operational
MS Forms ? Operational
R/RStudio ? Operational
REDCap ? Operational
Other Operational
Student Web Services Operational
ACORN Operational
Accommodated Testing Services (Student & Admin) Operational
calendar.utoronto.ca Operational
Career Learning Network Operational
Co-Curricular Record Operational
Course Evaluations Operational
Course Information System Operational
Credit Card Payment Operational
Degree Confirmation Operational
Degree Explorer Operational
Elections Operational
eMarks ? Operational
Exam Invigilation Operational
Financial Planner Operational
join.utoronto.ca Operational
Online Administrative Student Info System (OASIS) Operational
Ontario Universities' Application Centre (OUAC) Operational
ROSI Operational
Safety Abroad Student Registry Operational
Timetable Builder Operational
Transfer Explorer Operational
UCheck Operational
VBR - Varsity Blues Registration ? Operational
Other Operational
Telecommunications Operational
Bell Centrex Operational
Bell Mobility Operational
Broadsoft Web Portal Operational
Emergency Call Display Dashboard Operational
GoCo/BroadConnect VoIP – WebEx Operational
GoCo/BroadConnect VoIP – Polycom Devices ? Operational
GoCo/BroadConnect VoIP – Voicemail Operational
GoCo/BroadConnect VoIP – Call Centre (Broadsoft) Operational
GoCo/BroadConnect VoIP – Call Centre (Unity) Operational
GoCo/BroadConnect VoIP – OSS/BSS Management Portal Operational
Microsoft Teams Phone Operational
Rogers Business Billing & Reporting Portal ? Operational
Rogers Direct e-Ordering Portal ? Operational
Rogers Mobile Operational
U of T Online Directory Operational
Other Operational
Video-Mediated Communications Operational
MS Stream Operational
MyMedia Operational
OCCS Operational
TechSmith Snagit ? Operational
Zoom Operational
Other Operational
VPN Services Operational
Admin Systems VPN Operational
UTORvpn - OpenVPN Operational
UTORvpn - AnyConnect Operational
RDP Operational
Other Operational
Web Services Operational
Career Learning Network Operational
CMS ? Operational
Enterprise Search Operational
LAMP Hosting Service Operational
UofT Home Page Operational
UTSC Home Page Operational
UTM Home Page Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ITS Private Cloud Scheduled Maintenance - UTORrecover Apr 2, 2025 09:00-13:00 EDT

Please note that there will be scheduled maintenance on the UTORrecover Service at 9:00AM on Wednesday, April 02, 2025.

During the maintenance period, some services may be temporarily unavailable, and restore jobs will not be processed.
Posted on Apr 01, 2025 - 09:29 EDT

AMS System scheduled maintenance Apr 5, 2025 05:00-08:00 EDT

Please note the systems below will be unavailable on Saturday, April 5th from 05:00am to 08:00am. due to required timely maintenance:

- Academic Administrative Appointments (AAA)
- AMS SAP GUI
- Capital Projects Portal
- Employee Self-Service (ESS)/Manager Self-Service (MSS)
- EvoSuite Applications (EvoOrder, EvoPlan, EvoNotify)
- Expense Reimbursement Direct Deposit (ERDD)
- Fiori Launchpad Reporting
- Invoice Workflow
- My Customer Account
- My Research (MR/Portal)
- SAP Asset Manager Mobile (sync will not work)
- uSOURCE
Posted on Mar 27, 2025 - 15:10 EDT

OISE: network interruption due to electrical shutdown Apr 6, 2025 00:00 - Apr 7, 2025 00:00 EDT

The OISE building at 252 Bloor St W., will be closed all day on Sunday, April 6, due to building wide power and electrical shutdowns for ongoing maintenance work.
The exterior doors will close on Saturday, April 5 at 9:00pm, and reopen on Monday, April 7 at 07:00am.

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Posted on Mar 19, 2025 - 08:42 EDT

Enterprise Azure Application Gateway - Maintenance Apr 7, 2025 08:00-09:00 EDT

The Enterprise Azure Application Gateway's configuration will be be updated to require a modern encryption protocol (TLSv1.2+) between 8am-9am April 7, 2025.
We expect no service interruption for connections that already use TLS 1.2+ .
Posted on Apr 01, 2025 - 14:26 EDT

CCBR: network interruption due to electrical shutdown Apr 12, 2025 04:00-20:00 EDT

There will be scheduled electrical maintenance at the Terrence Donnelly Centre for Cellular & Biomolecular Research (160) on Saturday, April 12 and Sunday April 13 from 04:00am – 08:00pm.

Network service will be interrupted at the following locations:
- CCBR
- Naylor Building
- LD Pharmacy Building

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.
Posted on Mar 13, 2025 - 14:35 EDT
Apr 2, 2025

No incidents reported today.

Apr 1, 2025
Prompts for Azure MFA when an admin attempts to access Microsoft Admin Portals
Resolved - This incident has been resolved.
Apr 1, 14:25 EDT
Monitoring - A fix for our PROD environment has been implemented and we are monitoring results.
Apr 1, 12:13 EDT
Identified - A change recently implemented by Microsoft has been identified as the root cause of this issue. We have implemented a fix in our QA environment and are monitoring results.
Apr 1, 11:24 EDT
Investigating - We have received reports of admins being prompted for Azure MFA enrollment when attempting to access Azure and M365 admin portals. Our team is currently investigating. In the meantime, if you're an admin and you need timely access to an admin portal, you may enroll into Azure MFA to work around this issue.
Mar 31, 11:10 EDT
Mar 31, 2025
Mar 30, 2025

No incidents reported.

Mar 29, 2025
Turnitin Maintenance - March 29, 2025
Completed - The scheduled maintenance has been completed.
Mar 29, 11:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 11:00 EDT
Scheduled - Turnitin, the University of Toronto's Plagiarism Detection Tool, will take a 30-minute scheduled maintenance on Saturday, March 28th from 11:00am to 11:30am.

During this maintenance window, student submissions to Turnitin-enabled assignments will not be available. All submissions will need to be completed either before or after the maintenance window.
Mar 24, 14:16 EDT
Mar 28, 2025
Jupyter/JupyterLab Services Currently Unavailable
Resolved - The issue is now reported to be resolved and service has been restored. A likely root cause has been identified and a permanent fix will be applied on a planned basis. Our apologies for the inconvenience encountered due to this outage.
Mar 28, 17:33 EDT
Update - An initial fix has been applied and we continue to monitor to ensure that the service is stable.
Mar 28, 17:19 EDT
Investigating - TheJupyter and JupyterLab services provided at https://datatools.utoronto.ca are currently unavailable. We have reached out to our service provider for immediate assistance and hope to restore service shortly. Please continue to monitor this space for updates. The outage does not currently affect the R/RStudio service.
Mar 28, 16:58 EDT
Mar 27, 2025
FWaaS Software Update
Completed - The scheduled maintenance has been completed.
Mar 27, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 17:00 EDT
Scheduled - Information Security will be performing a software update on the management interface at this time. Firewall as a Service (FWaaS) management will be unavailable during this period; please contact Information Security if you need to make any high priority changes during this window.
Mar 26, 09:54 EDT
Mar 26, 2025
REDCap Maintenance Wed Mar 26, 2025
Completed - The scheduled maintenance has been completed successfully ahead of schedule and full service has been restored.
Mar 26, 12:06 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 10:00 EDT
Scheduled - Scheduled maintenance will be performed on the University's REDCap instance at https://redcap.utoronto.ca between 10:00 a.m. and 1:00 p.m. on Wednesday, March. 26th. 2025 in order to complete necessary application updates. The environment will be unavailable for the duration of the maintenance. Service will be restored earlier as progress permits. We thank you for your patience and apologize for any inconvenience. Please contact redcap@utoronto.ca with any questions.
Mar 19, 15:02 EDT
UTORid Stress Testing
Completed - The scheduled maintenance has been completed.
Mar 26, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 08:00 EDT
Scheduled - ITS staff is going to conduct UTORid account workflow load testing on March 26th, 2025 from 8:00 am to 9:00 am. We do not expect any noticeable degradation of service to the UTORauth administrative interface or UTORid self-serve web interface.
Mar 21, 12:14 EDT
Mar 25, 2025
ITS Private Cloud Scheduled Maintenance - Compute (FD6)
Completed - The scheduled maintenance has been completed.
Mar 25, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 11:00 EDT
Scheduled - Please note that there will be scheduled maintenance on the ITS Private Cloud Compute Cluster FD6 at 11:00 AM on Tuesday, March 25, 2025.

The virtual machines will continue to operate normally.
Mar 24, 16:26 EDT
Mar 24, 2025

No incidents reported.

Mar 23, 2025
ORION network scheduled maintenance
Completed - The scheduled maintenance has been completed.
Mar 23, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 07:00 EDT
Scheduled - Please be advised that BGP peering with Microsoft at the TorIX on the ORION network (the former GTAnet) will be re-established on Sunday March 23rd at 07:00am.
This change will be transparent and there will be no potential disruption to Microsoft services.
Mar 21, 08:14 EDT
Mar 22, 2025
AMS System scheduled maintenance
Completed - The scheduled maintenance has been completed.
Mar 22, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 05:00 EDT
Scheduled - Please note that the AMS systems below will be unavailable on Saturday, March 22 from 5:00am to 11:00am due to system maintenance:  

- Academic Administrative Appointments (AAA)
- AMS SAP GUI
- Capital Projects Portal
- Employee Self-Service (ESS)/Manager Self-Service (MSS)
- EvoSuite Applications (EvoOrder, EvoPlan, EvoNotify)
- Expense Reimbursement Direct Deposit (ERDD)
- Fiori Launchpad Reporting
- Invoice Workflow
- My Customer Account
- My Research (MR/Portal)
- SAP Asset Manager Mobile (sync will not work)
- uSOURCE
Mar 4, 07:22 EST
Alumni Hall distribution router maintenance
Completed - The scheduled maintenance has been completed.
Mar 22, 09:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 09:00 EDT
Scheduled - Please be advised that there will be router maintenance on Saturday March 22nd , between 09:00am – 09:30am on the Alumni Hall building distribution router (ds-ah-vss.gw.utoronto.ca).

This maintenance will affect network connectivity for the following networks:
- Alumni Hall Eclass
- Carr Hall (St.Michaels College) Language Lab
- Centre for Ukrainian Studies Network - Toronto School of Theology
- Faculty of Music - 90 Wellesley
- Fisher Residence Building Mgmt
- iSchool Dept Switch Network at Alumni Hall
- McLuhan Program ethernet
- Regis College
- SMC Audio/Visual Network at Carr Hall
- SMC BAC Network
- SMC Eclass
- SMC F&S Network at Alumni Hall PoP
- SMC User Access Network at Carr Hall
- St Michaels College - Management Network
- St. Michael
- Teefy Building Network
- Theology ethernet, Toronto School of
- VoIP Network for Faculty of Music at JP
- VoIP Network for FASIITS at AH
- VoIP Network for Fisher Residence
- VoIP Network for Kelly Library
- VoIP Network for Language Lab
- VoIP Network for St. Michael's College Administrative Network
- VoIP Network for Toronto School of Theology
Mar 18, 13:13 EDT
Mar 21, 2025
ROSI Database Quarterly Maintenance
Completed - The scheduled maintenance has been completed.
Mar 21, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 17:00 EDT
Scheduled - Please note that we will need to take ROSI and most associated student information systems offline on Friday, March 21 from 5:00pm to 9:00pm. to perform quarterly maintenance on the database. We will return the systems to service sooner if the work is completed earlier than 9 p.m.

The ROSI-REPLICA on the Managed Instance (MI) will remain accessible during the maintenance. Data syncing with the ROSI transactional database will restart 10 - 20 minutes after the end of the maintenance period and applications have been restarted.

The following systems will be affected:
- Accommodated Testing Services (Student and Admin)
- ACORN
- Course Information System
- Degree Explorer (Student and Admin)
- EASI Institutional File Transfer
- eMarks
- Online Administrative Student Information System (OASIS) - including Absence Declaration, and the Timetable Builder and Transfer Equivalencies database administrative screens
- ROSI
- ROSI Express
- ROSI Files
- Safety Abroad Student Registry
- Varsity Blues Registration System
- Web services/APIs

Timetable Builder (Student) will remain available.

PS: This maintenance was posted earlier in error, we apologize for the inconvenience caused.
Feb 24, 08:19 EST
Jupyterhub/Datatools Outage
Resolved - This incident has been resolved.
Mar 21, 11:38 EDT
Update - We are continuing to monitor for any further issues.
Mar 21, 10:47 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 21, 10:45 EDT
Update - We are continuing to investigate this issue.
Mar 21, 09:53 EDT
Investigating - JupyterHub, JupyterLab and RStudio on https://datatools.utoronto.ca are currently experiencing an outage. We are currently investigating the issue.
Mar 21, 09:32 EDT
Mar 20, 2025

No incidents reported.

Mar 19, 2025
ITS Private Cloud Scheduled Maintenance - Compute (FD5)
Completed - The scheduled maintenance has been completed.
Mar 19, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 10:00 EDT
Scheduled - Please note that there will be scheduled maintenance on the ITS Private Cloud Compute Cluster FD5 at 10:00 AM on Wednesday, March 19, 2025.

The virtual machines will continue to operate normally.
Mar 18, 16:00 EDT
Some individuals may be unable to access Outlook on the web in UTMail+ (https://mail.utoronto.ca)
Resolved - This incident has been resolved.
Mar 19, 16:00 EDT
Identified - Microsoft has identified the root cause and is currently working on reverting a code change.
Mar 19, 15:27 EDT
Investigating - We have received reports of some individuals being presented with a "something went wrong" error when trying to logon to Outlook Web Access in UTMail+ (https://mail.utoronto.ca). We are currently investigating this issue and provide an update in 30 minutes.
Mar 19, 14:40 EDT
ITS Private Cloud Scheduled Maintenance - UTORrecover
Completed - The scheduled maintenance has been completed.
Mar 19, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 09:00 EDT
Scheduled - Please note that there will be scheduled maintenance on the UTORrecover Service at 09:00 AM on Wednesday, March 19, 2025.

During the maintenance period, some services may be temporarily unavailable, and restore jobs will not be processed.
Mar 18, 16:21 EDT
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