ITS System Status
ITS Private Cloud Scheduled Maintenance - UTORrecover
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 2026 - 10:00 EDT
Scheduled - Please note that there will be scheduled maintenance on the UTORrecover Service from 10:00 to 14:00 on Wednesday, 10 June 2026.

During the maintenance period, some services may be temporarily unavailable, and restore jobs will not be processed.
Jun 10, 2026 10:00-14:00 EDT
Edge firewall degraded state
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 09, 2026 - 23:58 EDT
Update - We are continuing to work on a fix for this issue.
Additional Information: The UTSC WAN link is degraded as one of the links is not operational.
Jun 04, 2026 - 10:02 EDT
Update - We are continuing to work on a fix for this issue.
Jun 01, 2026 - 11:17 EDT
Update - We are continuing to troubleshoot the firewall issues. Further testing may need to be performed; we will post updates here before performing any operations that could cause network interruptions.
Jun 01, 2026 - 11:16 EDT
Identified - We have reverted our previous fix and revised our diagnosis, network connectivity should be restored to normal.
May 29, 2026 - 14:39 EDT
Update - We are continuing to investigate reports of intermittent connectivity across campus networks.
May 29, 2026 - 12:45 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 29, 2026 - 11:16 EDT
Investigating - We are currently investigating an issue stemming from maintenance of the edge firewall CHG32398. Campus connectivity is not affected and all firewall protections remain in place. Details are being tracked in INC1867478.
May 28, 2026 - 23:42 EDT
ITS Private Cloud Scheduled Maintenance - Compute FD4
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 09, 2026 - 08:34 EDT
Scheduled - Please note that there will be scheduled maintenance on the ITS Private Cloud Compute Cluster FD4 from 09:00 Tuesday, June 9 to 17:00 Wednesday, June 10.

The virtual machines will continue to operate normally.
Jun 9, 2026 08:34 - Jun 10, 2026 16:34 EDT

About This Site

The ITS System Status Page provides an overview of current service status messages and scheduled maintenance for major University of Toronto systems and services. You may contact the Joint Operations Group (JOG) using the e-mail link above or by calling 416-978-4621. The JOG is staffed Monday to Friday, 8am-4pm.

Please scroll down to see details of upcoming scheduled maintenance as well as historical information on previous incidents.

We recommend that you sign up to receive push notifications of service outages. Click on the "Subscribe to Updates" button at the top of this page and select the method(s) by which you want to receive system status updates. For e-mail notifications, we recommend using a non-UofT email address so that you will still receive notifications in the event there is an outage that prevents access to university email services.

If you don't see your issue posted here, please let us know!

AI Tools & Applications Operational
Claude for Education Operational
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Cogniti Operational
MS 365 Copilot Operational
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MS Teams Premium Operational
Azure AI Foundry Operational
Academic ToolBox Operational
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FIS Operational
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My Research (MR) Operational
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SuccessFactors: Learning Management System Operational
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Data Centres Operational
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Electrical Shutdowns Operational
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Enterprise Networks Operational
Campus Backbone Network Operational
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UTM WAN Link Operational
UTSC WAN Link Operational
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Email Systems Operational
Listserv Operational
Microsoft 365 Operational
UTMail+ Operational
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ITS Private Cloud Infrastructure Under Maintenance
UTORbackup/UTORrecover Under Maintenance
Virtual Server Service Under Maintenance
Identity Management Systems Operational
Enterprise Active Directory Operational
Kerberos Operational
LDAP Operational
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Password Change / Reset / Secret Activation Key (SAK) Operational
PubCookie Operational
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VBR - Varsity Blues Registration Operational
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TELUS/GoCo VoIP – WebEx Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ITS Private Cloud Scheduled Maintenance - Compute FD5 Jun 11, 2026 09:00 - Jun 12, 2026 17:00 EDT

Please note that there will be scheduled maintenance on the ITS Private Cloud Compute Cluster FD5 from 09:00 Thursday, June 11 to 17:00 Friday, June 12.

The virtual machines will continue to operate normally.
Posted on May 31, 2026 - 08:37 EDT
Jun 10, 2026
Edge Firewall Maintenance
Completed - The scheduled maintenance has been completed.
Jun 10, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 22:00 EDT
Scheduled - Information Security will be performing emergency maintenance at this time. Network interruptions are not expected but possible; we apologize for the inconvenience.
Jun 9, 11:38 EDT
Jun 9, 2026
UT Quercus Admin Tools (UTQAT) Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 9, 14:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 14:00 EDT
Scheduled - Scheduled maintenance will be performed on the UTQAT (Quercus Admin Tools) applications during the posted times in order to apply necessary updates. The application will be unavailable for the duration.

Please note that this maintenance does *not* impact core Quercus functionality. Access to Quercus will not be affected. Please direct any questions to q.help@utoronto.ca
Jun 8, 14:12 EDT
Jun 8, 2026
ITS Private Cloud Scheduled Maintenance - Compute FD3
Completed - The scheduled maintenance has been completed.
Jun 8, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 09:00 EDT
Scheduled - Please note that there will be scheduled maintenance on the ITS Private Cloud Compute Cluster FD3 from 09:00-17:00 Monday, June 8.

The virtual machines will continue to operate normally.
May 31, 08:34 EDT
Jun 7, 2026

No incidents reported.

Jun 6, 2026
AMS System Maintenance – June 6, 2026 – 5 – 8 a.m.
Completed - The scheduled maintenance has been completed.
Jun 6, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 05:00 EDT
Scheduled - Please note that the systems below will be unavailable on Saturday, June 6, from 5 to 8 a.m., due to system maintenance:  

- Academic Administrative Appointments (AAA)  
- AMS SAP GUI  
- Capital Projects Portal 
- Concur (posting claims to AMS and progressing the workflow will resume once AMS is back online. Concur itself will be available 24/7)
- Employee Self-Service (ESS)/Manager Self-Service (MSS)  
- EvoSuite Applications (EvoOrder, EvoPlan, EvoNotify)
- Fiori Launchpad Reporting    
- Invoice Workflow  
- My Customer Account  
- My Research (MR/Portal)  
- SAP Asset Manager Mobile (sync will not work)  
- uSOURCE
May 20, 15:39 EDT
Jun 5, 2026
ITS Private Cloud Scheduled Maintenance - Compute FD3
Completed - The scheduled maintenance has been completed.
Jun 5, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 09:00 EDT
Scheduled - Please note that there will be scheduled maintenance on the ITS Private Cloud Compute Cluster FD3 from 09:00-17:00 Friday, June 5.

The virtual machines will continue to operate normally.
May 31, 08:32 EDT
Jun 4, 2026
ITS Private Cloud Scheduled Maintenance - Compute FD2
Completed - The scheduled maintenance has been completed.
Jun 4, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 09:00 EDT
Scheduled - Please note that there will be scheduled maintenance on the ITS Private Cloud Compute Cluster FD2 from 09:00 Wednesday, June 3 to 17:00 Thursday, June 4.

The virtual machines will continue to operate normally.
May 31, 08:30 EDT
Planned Maintenance – Network DS Router Software Upgrade - New College
Completed - The scheduled maintenance has been completed.
Jun 4, 06:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 06:00 EDT
Scheduled - Network router maintenance is scheduled for 04/06/2026 between 06:00 a.m. – 06:30 a.m.. During this period, users may experience intermittent connectivity, slower performance or temporarily unavailable services. We will share updates if there are any changes. Thank you for your patience.

During the maintenance window, there will be multiple disruptions to connectivity for the following networks:

- New College ResNet
- New College Wireless
- New College Student Computer Lab
- New College Private Network 2
- New College Library
- New College NC3 Offices
- VoIP Network for 45 Willcocks
- VoIP Network for 300 Huron Street / 40 Willcocks Street
- eClass Network at New College
May 21, 09:56 EDT
Jun 3, 2026
Unplanned Outage - Network - wireless - St. George Campus
Resolved - The campus wireless service appears to have been successfully restored.
Jun 3, 11:46 EDT
Monitoring - The enterprise networking team has implemented a fix and are continuing to monitor the situation. Wireless services are restored.
Jun 3, 11:22 EDT
Investigating - We are receiving reports about wireless issue on St George campus. You may experience a loss or degraded or a loss of connectivity. Technical teams are actively investigating and working to restore service. We will provide updates as the situation evolves.
Jun 3, 11:04 EDT
Jun 2, 2026
Emergency maintenance - Campus Edge FW
Completed - The scheduled maintenance has been completed.
Jun 2, 17:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 17:15 EDT
Scheduled - Information Security will be performing diagnostics on the Campus edge firewall during this time. Users may experience intermittent network connectivity during this period; we apologize for the inconvenience but will make efforts to minimize any disruption.
Jun 2, 10:36 EDT
ITS Private Cloud Scheduled Maintenance - Compute FD1
Completed - The scheduled maintenance has been completed.
Jun 2, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 09:00 EDT
Scheduled - Please note that there will be scheduled maintenance on the ITS Private Cloud Compute Cluster FD1 from 09:00 Monday, June 1 to Tuesday June 2 17:00.

The virtual machines will continue to operate normally.
May 31, 08:27 EDT
Planned Maintenance – EVE Events Management System
Completed - The scheduled maintenance has been completed.
Jun 2, 14:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 13:30 EDT
Scheduled - The EVE events management system will undergo scheduled maintenance from 1:30 pm to 2:30 pm on Tuesday, June 2nd. 2026. The service will be unavailable during this period. Please contact webservices@utoronto.ca with any questions. Thank you for your understanding.
May 26, 16:18 EDT
Some users may be unable to access Exchange Online using multiple connection methods
Resolved - Microsoft’s fix has been implemented, and our affected users have confirmed that the service has been restored. This issue is now considered resolved.
Jun 2, 11:01 EDT
Monitoring - Microsoft has implemented a fix by pausing the affected internal migration jobs, and service telemetry indicates that the impact has been remediated. Microsoft continues to monitor the environment to confirm stability.
Jun 2, 10:49 EDT
Investigating - We have received reports that a small number of UTMail+ users have been experiencing errors or failures when accessing their mailbox through Outlook on the web or MAPI. Microsoft has acknowledged this issue and has applied optimizations to reduce load and improve availability, and early signs show improvement. The root cause remains under investigation.
Jun 1, 15:50 EDT
Jun 1, 2026
May 31, 2026
Planned Maintenance – Network Fibre - College and University Area
Completed - The scheduled maintenance has been completed.
May 31, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 22:00 EDT
Scheduled - Network maintenance is scheduled for 30/05/2026 between 10:00 p.m. – 08:00 a.m. for the University's campus fibre network that connects buildings in the southeast (College and University) area of the campus.
During this period, users may experience intermittent connectivity, slower performance or temporarily unavailable services. We will share updates if there are any changes. Thank you for your patience.

The following sites will be affected:
- Sigmund Samuel Library
- Gerstein Science Information Center
May 27, 11:34 EDT
May 30, 2026
Emergency maintenance - UTSC uplink
Completed - The scheduled maintenance has been completed.
May 30, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 20:00 EDT
Scheduled - Information Security will be performing diagnostic testing on UTSC's network backbone at this time. UTSC users may experience intermittent network connectivity issues during this time. We apologize for the inconvenience but will make efforts to minimize any disruption.
May 30, 13:04 EDT
May 29, 2026
WebWork Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 29, 09:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 09:00 EDT
Scheduled - The WebWork application integrated with Quercus will be undergoing scheduled maintenance on Friday, May 29th, 2026 from 9:00 AM to 9:30 AM EDT. WebWork will be unavailable for a short period during the maintenance window.
May 28, 13:40 EDT
May 28, 2026
Firewall Maintenance
Completed - Scheduled maintenance has been aborted and an incident has been created INC1867478.
May 28, 23:44 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 22:00 EDT
Scheduled - The University edge firewalls will be undergoing maintenance at this time. No network interruptions are expected.
May 28, 15:04 EDT
ITS Private Cloud Scheduled Maintenance - Storage
Completed - The scheduled maintenance has been completed.
May 28, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 09:00 EDT
Scheduled - Please note that there will be scheduled maintenance on the ITS Private Cloud Storage Infrastructure on Thursday 28 May 2026 from 09:00 to 21:00.

No service interruption is expected during this maintenance period.
May 25, 13:41 EDT
Planned Maintenance - WordPress Hosting Service on Thursday, May 28, 2026
Completed - The scheduled maintenance has been completed.
May 28, 11:04 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 10:00 EDT
Scheduled - WordPress Hosting Service on LAMP servers will undergo scheduled maintenance from 28/05/2026 at 10:00 a.m. to 1:00 p.m. During this time, WordPress sites on LAMP hosting service will experience intermittent unavailability. Thank you for your patience.
May 20, 10:54 EDT
May 27, 2026
Planned Maintenance – REDCap on Wednesday, May 27, 2026
Completed - The scheduled maintenance has been completed.
May 27, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 10:00 EDT
Scheduled - REDCap will undergo scheduled maintenance from 25/05/2026 at 10:00 am to 1:00 pm. The service will be unavailable during this period. Thank you for your understanding.
May 21, 10:26 EDT
Unplanned Outage - Electrical / Networking - 89 Chestnut
Resolved - Service for 89 Chestnut appears to have been successfully restored. If you continue to experience issues, please contact the appropriate support team below:

Students, Staff, or Faculty:
Contact the Information Commons Helpdesk:
https://onesearch.library.utoronto.ca/faq/where-information-commons-help-desk

IT Administrators:
Contact JOG:
https://its.utoronto.ca/its-units/eis/hardware-infrastructure/joint-operations-group/
Thank you for your patience during this incident.
May 27, 09:47 EDT
Investigating - An unexpected electrical outage at 89 Chestnut is affecting network and power-dependent services in this area. Our technical staff are working with facilities to service as quickly as possible. We will provide updates as the situation evolves.
May 26, 12:36 EDT
Planned Maintenance – BlueCat DDI Systems (Proteus)
Completed - The scheduled maintenance has been completed.
May 27, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 08:00 EDT
Scheduled - BlueCat will undergo scheduled maintenance from 27/05/2026, 08:00 am to 27/05/2026, 08:30 am .

This is an informational notice only. BlueCat Address Manager (Proteus), DNS, and DHCP services will remain fully operational during the maintenance window.
May 26, 14:40 EDT
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