ITS System Status

All Systems Operational

About This Site

The ITS System Status Page provides an overview of current service status messages and scheduled maintenance for major University of Toronto systems and services. You may contact the Joint Operations Group (JOG) using the e-mail link above or by calling 416-978-4621. The JOG is staffed Monday to Friday, 8am-4pm.

Please scroll down to see details of upcoming scheduled maintenance as well as historical information on previous incidents.

We recommend that you sign up to receive push notifications of service outages. Click on the "Subscribe to Updates" button at the top of this page and select the method(s) by which you want to receive system status updates. For e-mail notifications, we recommend using a non-UofT email address so that you will still receive notifications in the event there is an outage that prevents access to university email services.

If you don't see your issue posted here, please let us know!

AI Tools & Applications Operational
Claude for Education Operational
ChatGPT.EDU Operational
Cogniti Operational
MS 365 Copilot Operational
MS Copilot Chat Operational
MS Teams Premium Operational
Azure AI Foundry Operational
Academic ToolBox Operational
Quercus Operational
Remark Office Operational
Other Operational
AMS Operational
AMS SAP GUI Operational
FIS Operational
HRIS Operational
Payroll Services Operational
RPT Operational
Other Operational
Administrative Web Services Operational
Academic Administrative Appointments (AAA) Operational
Applicant Tracking System (Taleo) Operational
Capital Project Operational
Degree Explorer Admin Operational
Employees@UofT Operational
ESS Operational
EvoSuite Apps Operational
Expense Reimbursement (ERDD) Operational
Invoice Workflow Solution (IWS) Operational
My Research (MR) Operational
MROL Operational
MSS Operational
Performance Assessment (Halogen) Operational
SuccessFactors: Learning Management System Operational
Tableau Server Operational
uSOURCE Operational
uTIME (Kronos) Operational
Other Operational
Campus Operational
UTM Operational
UTSC Operational
UTSG Operational
Client Support Services Operational
AlertUs Crisis Communication Operational
Curriculum Assistant Operational
DHCP Operational
High Availability Storage Operational
iFile Operational
Microsoft Campus Agreement Operational
MS Teams Operational
Mirror Service Operational
SCCM Operational
ServiceNow Operational
SharePoint Operational
Simple Storage Operational
TeamMate Audit Documentation Operational
UTORcsi AD Operational
UTORcsiVPN Operational
UTSend Operational
WebHelpDesk Operational
Other Operational
Data Centres Operational
DCA Operational
DCB Operational
HSB Operational
Other Operational
Electrical Shutdowns Operational
Electrical Scheduled Maintenance Operational
Other Operational
Enterprise Networks Operational
Campus Backbone Network Operational
Campus Wireless Network Operational
Departmental Networks Operational
DNS Operational
UTM WAN Link Operational
UTSC WAN Link Operational
Other Operational
Email Systems Operational
Listserv Operational
Microsoft 365 Operational
UTMail+ Operational
Other Operational
ITS Private Cloud Infrastructure Operational
UTORbackup/UTORrecover Operational
Virtual Server Service Operational
Identity Management Systems Operational
Enterprise Active Directory Operational
Kerberos Operational
LDAP Operational
MIM Operational
Password Change / Reset / Secret Activation Key (SAK) Operational
PubCookie Operational
Self-Service Password Reset Operational
Shibboleth Operational
UTORable Operational
UTORauth-NET Operational
UTORGrouper Operational
UTORid Operational
UTORMFA (Multi-factor authentication) Operational
Weblogin Operational
Other Operational
Information Security Operational
Authentication Services Operational
Azure Cloud Services Operational
Azure EDGE Firewalls Operational
Firewall Services Operational
Network Policy Management Operational
Other Operational
Research & Library Systems Operational
JupyterHub Operational
Library Operational
MS Forms Operational
R/RStudio Operational
REDCap Operational
Other Operational
Student Web Services Operational
ACORN Operational
Accommodated Testing Services (Student & Admin) Operational
calendar.utoronto.ca Operational
Career Learning Network Operational
Co-Curricular Record Operational
Course Evaluations Operational
Course Information System Operational
Degree Confirmation Operational
Degree Explorer Operational
eMarks Operational
Financial Planner Operational
join.utoronto.ca Operational
Online Administrative Student Info System (OASIS) Operational
Ontario Universities' Application Centre (OUAC) Operational
ROSI Operational
Safety Abroad Student Registry Operational
Timetable Builder Operational
Transfer Explorer Operational
VBR - Varsity Blues Registration Operational
Other Operational
Student Advising Service Operational
ROSI Express Operational
Telecommunications Operational
Bell Centrex Operational
Bell Mobility Operational
Cisco BroadWorks Portal Operational
Emergency Call Display Dashboard Operational
TELUS/GoCo VoIP – WebEx Operational
TELUS/GoCo VoIP – Polycom Devices Operational
TELUS/GoCo VoIP – Voicemail Operational
TELUS/GoCo VoIP – Call Centre Operational
TELUS/GoCo VoIP – OSS/BSS Management Portal Operational
Microsoft Teams Phone Operational
Rogers Business Billing & Reporting Portal Operational
Rogers Direct e-Ordering Portal Operational
Rogers Mobile Operational
U of T Online Directory Operational
Other Operational
Video-Mediated Communications Operational
MS Stream Operational
MyMedia Operational
OCCS Operational
TechSmith Snagit Operational
Zoom Operational
Other Operational
VPN Services Operational
AdminVPN Operational
UTORvpn (OpenVPN) Operational
UTORvpn (Cisco Secure Client) Operational
Remote Desktop Gateway (RDG) Operational
Other Operational
Web Services Operational
Career Learning Network Operational
CMS Operational
Enterprise Search Operational
LAMP Hosting Service Operational
UofT Home Page Operational
UTSC Home Page Operational
UTM Home Page Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ROSI Database Quarterly Maintenance - May 22, 2026 – 17:00h-21:00h May 22, 2026 17:00-21:00 EDT

Please note that we will need to take ROSI and most associated student information systems offline on Friday, May 22 from 5 to 9 p.m. to perform quarterly maintenance on the database. We will return the systems to service sooner if the work is completed earlier than 9 p.m.

The ROSI-REPLICA on the Managed Instance (MI) will remain accessible during the maintenance. Data syncing with the ROSI transactional database will restart 10 - 20 minutes after the end of the maintenance period and applications have been restarted.

The following systems will be affected:

- Accommodated Testing Services (Student and Admin)
- ACORN
- Course Information System
- Degree Explorer (Student and Admin)
- EASI Institutional File Transfer
- eMarks
- Online Administrative Student Information System (OASIS) - including Absence Declaration, and the Timetable Builder and Transfer Equivalencies database administrative screens
- ROSI
- ROSI Express
- ROSI Files
- Safety Abroad Student Registry
- Varsity Blues Registration System
- Web services/APIs

Timetable Builder (Student) will remain available.
Posted on Apr 28, 2026 - 11:29 EDT
May 16, 2026

No incidents reported today.

May 15, 2026

No incidents reported.

May 14, 2026
Planned Maintenance – Remote Desktop Gateway
Completed - The scheduled maintenance has been completed.
May 14, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 09:00 EDT
Scheduled - The ITS Remote Desktop Gateway will undergo scheduled maintenance from 14/05/2026, 09:00 am to 14/05/2026, 05:00 pm. Information Security has scheduled a database upgrade. The service will be available during this period, and no service impact is expected. Thank you for your understanding.
May 13, 16:44 EDT
QA UTMail+ Password Hash Sync Failover Testing
Completed - The scheduled maintenance has been completed.
May 14, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 15:00 EDT
Scheduled - We will be implementing a password hash sync failover test in our QA UTMail+ environment during this time. Individuals who attempt to login to the QA environment at this time will be presented with the Entra ID sign in page instead of WebLogin.
May 11, 15:08 EDT
Planned Maintenance – REDCap
Completed - The scheduled REDCap maintenance has been completed ahead of schedule and service has been restored.
May 14, 08:46 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 08:30 EDT
Scheduled - REDCap will undergo scheduled maintenance from 08:30 - 09:00 on Thursday, May 14th. 2026 in order to apply important updates. The service will be briefly unavailable during this period. Thank you for your understanding.
May 13, 14:36 EDT
FWaaS maintenance
Completed - The scheduled maintenance has been completed.
May 14, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 22:00 EDT
Scheduled - We will be performing maintenance on the FWaaS firewalls at this time. No interruption to network connectivity is expected.
May 13, 13:48 EDT
May 13, 2026
UTORcsi File Server Cluster Services Degraded
Resolved - This incident has been resolved.
May 13, 23:36 EDT
Investigating - Some services hosted on the UTORcsi file server cluster are currently unavailable due to a recent data center outage. We are currently investigating.
May 13, 22:25 EDT
Restoration of Quercus Access
Resolved - Update – May 11, 2026 – 18:45 EDT

Instructure, the third‑party provider that delivers Quercus (Canvas), continues to address an ongoing cybersecurity incident. The University of Toronto is beginning a phased restoration of access to Quercus starting this evening, with availability increasing gradually over the next 48 hours.

During this period, some users may regain access earlier than others, and certain features may be limited or unavailable. We expect full functionality to return next week, pending continued validation of the platform’s security.

If you encounter issues with Quercus:
Students: Please contact your instructor
Instructors: Please contact your chair or designated academic lead
Staff: Please contact your supervisor
Due to the upcoming holiday weekend and University closure on Friday, May 15, response times may be delayed. Normal support levels will resume when the University reopens on Tuesday, May 19.

There remains no evidence that other University of Toronto systems or assets have been compromised.
Users are reminded to follow security best practices, including:
Using strong, unique passwords
Enabling multi‑factor authentication (MFA) where available
Remaining vigilant for phishing—the University will never ask you to bypass MFA or provide MFA codes
Thank you for your patience as we continue to safely restore Quercus services. Further updates will be provided as information becomes available.

Please continue to monitor UTogether for updates:
https://www.utoronto.ca/utogether/community-updates
May 13, 18:39 EDT
Monitoring - Quercus – Limited Access Enabled for Outstanding Winter Marks

Update – May 11, 2026 – 18:00 EDT

Instructure, the third‑party provider that delivers Quercus (Canvas), continues to address an ongoing cybersecurity incident. As a precaution, general access to Quercus remains suspended.

To support the timely completion of Winter Session marks and pending graduations, limited, time‑bound access to Quercus has been enabled for a small group of instructors who have outstanding marks to submit. Eligible instructors are being contacted directly with instructions.

This temporary access is intended only to retrieve information necessary to finalize and submit marks. Use of other Quercus functionality is not recommended. While there is no evidence that accessing Quercus during this period poses a risk to individual computers, the University is still seeking independent confirmation that the environment is fully clear of persistent threat actor presence before restoring broader access.

There remains no evidence that other University of Toronto systems or assets have been compromised. Access to Quercus through U of T web properties continues to be restricted for the broader community, and users may see the message: “You are not eligible for the service requested.” This behaviour is expected.

Further updates will be provided as more information becomes available. Please continue to monitor UTogether for community updates:
https://www.utoronto.ca/utogether/community-updates
May 11, 17:32 EDT
Identified - Instructure, the third‑party provider that provides Quercus, is currently experiencing an ongoing cybersecurity incident. As a precautionary measure, the University of Toronto has suspended access to Quercus until further notice.

Some users may still be able to access Quercus. Use of the service is not recommended at this time.

There is currently no evidence to suggest that other University of Toronto systems or assets have been compromised. As part of our response, the University of Toronto has removed access to Quercus through U of T web properties. Users attempting to log in may see the message: “The application you have accessed is not registered for use with this service.” This behaviour is expected.

Thank you for your patience as we continue to manage this ongoing security incident. Further updates will be provided as information becomes available. Please see UTogether: https://www.utoronto.ca/utogether/community-updates
May 8, 10:01 EDT
Investigating - We are aware of an issue currently impacting access to Quercus. We are in contact with the vendor in pursuit of a resolution on an urgent basis. Please also see: https://www.utoronto.ca/utogether/community-updates.

Thank you for your patience.
May 7, 16:42 EDT
Planned Maintenance – Mittere Proxy
Completed - The scheduled maintenance has been completed.
May 13, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 10:00 EDT
Scheduled - The Mittere High-Availability pair of proxies will undergo scheduled maintenance from 11 May 2026, 10:00 am to 13 May 2026, 04:00 pm. The service will be available during this period, with some short periods of time during which there may be momentary interruptions in service.

The services that may be affected by these momentary interruptions includes:
* DeviceSMTP
* SSO Logins through IDPZ Webauth
* Shibboleth Metadata
* Pubcookie authentication
* Utorid1
May 8, 13:00 EDT
ITS Private Cloud Scheduled Maintenance - UTORrecover
Completed - The scheduled maintenance has been completed.
May 13, 13:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 09:00 EDT
Scheduled - Please note that there will be scheduled maintenance on the UTORrecover Service on Wednesday, May 13th, from 09:00 to 13:00.

During the maintenance period, some services may be temporarily unavailable, and restore jobs will not be processed.
May 4, 13:22 EDT
Planned Maintenance – Digital Mediabank
Completed - The scheduled maintenance has been completed.
May 13, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 09:01 EDT
Scheduled - Digital Mediabank service at https://mediabank.utoronto.ca will undergo scheduled maintenance between 9:00a.m. and 1:00p.m. on Wednesday, May 13, 2026. The service will be unavailable for the duration of the maintenance.
May 5, 13:14 EDT
May 12, 2026

No incidents reported.

May 11, 2026
May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026
ITS Private Cloud Scheduled Maintenance - Storage FD1,FD2,FD3,FD4
Completed - The scheduled maintenance has been completed.
May 8, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 08:00 EDT
Scheduled - Please note that there will be scheduled maintenance on the ITS Private Cloud Storage FD1,FD2,FD3,FD4 Infrastructure on Friday 08 May 2026 from 08:00 to 18:00.

No service interruption is expected during this maintenance period.
May 1, 16:12 EDT
May 7, 2026
AdminVPN Update
Completed - The scheduled maintenance has been completed.
May 7, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 20:00 EDT
Scheduled - AdminVPN will undergo scheduled maintenance at this time. Users may experience a momentary disconnection but should be either automatically reconnected or be able to manually reconnect with minimal interruption.
May 5, 12:15 EDT
ITS Private Cloud Scheduled Maintenance - Storage FD1,FD2,FD3,FD4
Completed - The scheduled maintenance has been completed.
May 7, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 08:00 EDT
Scheduled - Please note that there will be scheduled maintenance on the ITS Private Cloud Storage FD1,FD2,FD3,FD4 Infrastructure on Thursday 07 May 2026 from 08:00 to 18:00.

No service interruption is expected during this maintenance period.
May 1, 16:08 EDT
May 6, 2026
ITS Private Cloud Scheduled Maintenance - Storage FD1,FD2,FD3,FD4
Completed - The scheduled maintenance has been completed.
May 6, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 08:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
May 1, 16:09 EDT
Scheduled - Please note that there will be scheduled maintenance on the ITS Private Cloud Storage FD1,FD2,FD3,FD4 Infrastructure on Wednesday 06 May 2026 from 08:00 to 18:00.

No service interruption is expected during this maintenance period.
May 1, 16:07 EDT
May 5, 2026
ITS Private Cloud Issue - vCenter
Resolved - This incident has been resolved, all systems are operating normally.
May 5, 12:23 EDT
Monitoring - A fix has been implemented and we are monitoring results.

vCenter, vss-api, vss-cli and Cloud Portal are now available
May 5, 11:47 EDT
Identified - The issue has been identified and a fix is being implemented.

vCenter, vss-api, vss-cli and Cloud Portal are not available. Virtual Machines are not affected.
May 5, 11:18 EDT
Update - We are continuing to investigate the issue.

vCenter, vss-api, vss-cli and Cloud Portal are unavailable. Virtual Machines are not affected.

We will provide another update in 30 mins.
May 5, 10:54 EDT
Update - We are continuing to investigate the issue.
May 5, 10:40 EDT
Investigating - We are currently experiencing a partial service disruption with vCenter in the ITS Private Cloud services. Virtual machines are not affected.

Staff are actively investigating the issue. We will provide an additional update in 30 minutes.

We apologize for the inconvenience.
May 5, 10:04 EDT
GeneralVPN connectivity issues
Resolved - This incident has been resolved.
May 5, 12:13 EDT
Monitoring - Users running older operating systems may experience certificate errors when connecting to UTORvpn (GeneralVPN). Please ensure your OS is updated to ensure the latest CA certificates are on your system. In particular, Linux users may benefit from running 'update-ca-certificates' or equivalent.
Apr 13, 16:33 EDT
Investigating - We are currently investigating an issue with users connecting to GeneralVPN
Apr 13, 13:38 EDT
May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

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