ITS System Status
SharePoint issue
Update - We continue to work towards resolution and will post updates as they become available.
May 15, 2025 - 16:55 EDT
Investigating - File Requests are not sending out notification emails to recipients, both external and email addresses. This effects all SharePoint sites. This may be a global error, as other tenants are experiencing the same issue.

As a temporary workaround, use the Copy link feature and manually compose and send an email when using File Requests.

We're are working with MS Support to resolve the issue.
May 12, 2025 - 15:45 EDT

About This Site

The ITS System Status Page provides an overview of current service status messages and scheduled maintenance for major University of Toronto systems and services. You may contact the Joint Operations Group (JOG) using the e-mail link above or by calling 416-978-4621. The JOG is staffed Monday to Friday, 7am-3:15pm.

Please scroll down to see details of upcoming scheduled maintenance as well as historical information on previous incidents.

We recommend that you sign up to receive push notifications of service outages. Click on the "Subscribe to Updates" button at the top of this page and select the method(s) by which you want to receive system status updates. For e-mail notifications, we recommend using a non-UofT email address so that you will still receive notifications in the event there is an outage that prevents access to university email services.

If you don't see your issue posted here, please let us know!

Academic ToolBox Operational
Ouriginal Operational
Quercus ? Operational
Remark Office Operational
Other Operational
AMS ? Operational
AMS SAP GUI Operational
FIS ? Operational
HRIS ? Operational
Payroll Services Operational
RPT Operational
Other Operational
Administrative Web Services Operational
Academic Administrative Appointments (AAA) Operational
Applicant Tracking System (Taleo) Operational
Capital Project Operational
Degree Explorer Admin Operational
Employees@UofT Operational
ESS ? Operational
EvoSuite Apps ? Operational
Expense Reimbursement (ERDD) Operational
Invoice Workflow Solution (IWS) Operational
My Research (MR) ? Operational
MROL ? Operational
MSS ? Operational
Performance Assessment (Halogen) Operational
ROSI Express Operational
SuccessFactors: Learning Management System Operational
Tableau Server Operational
uSOURCE Operational
uTIME (Kronos) Operational
Other Operational
Campus Operational
UTM Operational
UTSC Operational
UTSG Operational
Client Support Services Partial Outage
AlertUs Crisis Communication Operational
Curriculum Assistant Operational
DHCP ? Operational
High Availability Storage ? Operational
iFile ? Operational
Microsoft Campus Agreement Operational
MS Teams Operational
Mirror Service Operational
SCCM ? Operational
ServiceNow ? Operational
SharePoint ? Partial Outage
Simple Storage ? Operational
TeamMate Audit Documentation Operational
UTORcsi AD Operational
UTORcsiVPN Operational
UTSend ? Operational
WebHelpDesk ? Operational
Other Operational
Data Centres Operational
DCA ? Operational
DCB ? Operational
HSB ? Operational
Other Operational
Electrical Shutdowns Operational
Electrical Scheduled Maintenance Operational
Other Operational
Enterprise Networks Operational
Campus Backbone Network ? Operational
Campus Wireless Network Operational
Departmental Networks Operational
DNS ? Operational
UTM WAN Link Operational
UTSC WAN Link Operational
Other Operational
Email Systems Operational
Listserv ? Operational
Office 365 Operational
UTMail+ Operational
Other Operational
ITS Private Cloud Infrastructure ? Operational
UTORbackup/UTORrecover ? Operational
Virtual Server Service ? Operational
Identity Management Systems Operational
Active Directory Operational
eToken Operational
Kerberos Operational
LDAP Operational
Password Change / Reset / Secret Activation Key (SAK) Operational
PubCookie Operational
Self-Service Password Reset Operational
Shibboleth ? Operational
UTORable Operational
UTORauth-NET Operational
UTORGrouper Operational
UTORID Operational
UTORMFA Operational
WebLogin Operational
Other Operational
Information Security Operational
Authentication Services Operational
Azure Cloud Services Operational
Azure EDGE Firewalls Operational
Firewall Services Operational
Network Policy Management Operational
Other Operational
Research & Library Systems Operational
JupyterHub ? Operational
Library Operational
MS Forms ? Operational
R/RStudio ? Operational
REDCap ? Operational
Other Operational
Student Web Services Operational
ACORN Operational
Accommodated Testing Services (Student & Admin) Operational
calendar.utoronto.ca Operational
Career Learning Network Operational
Co-Curricular Record Operational
Course Evaluations Operational
Course Information System Operational
Degree Confirmation Operational
Degree Explorer Operational
eMarks Operational
Financial Planner Operational
join.utoronto.ca Operational
Online Administrative Student Info System (OASIS) Operational
Ontario Universities' Application Centre (OUAC) Operational
ROSI Operational
Safety Abroad Student Registry Operational
Timetable Builder Operational
Transfer Explorer Operational
VBR - Varsity Blues Registration ? Operational
Other Operational
Telecommunications Operational
Bell Centrex Operational
Bell Mobility Operational
Broadsoft Web Portal Operational
Emergency Call Display Dashboard Operational
GoCo/BroadConnect VoIP – WebEx Operational
GoCo/BroadConnect VoIP – Polycom Devices ? Operational
GoCo/BroadConnect VoIP – Voicemail Operational
GoCo/BroadConnect VoIP – Call Centre (Broadsoft) Operational
GoCo/BroadConnect VoIP – Call Centre (Unity) Operational
GoCo/BroadConnect VoIP – OSS/BSS Management Portal Operational
Microsoft Teams Phone Operational
Rogers Business Billing & Reporting Portal ? Operational
Rogers Direct e-Ordering Portal ? Operational
Rogers Mobile Operational
U of T Online Directory Operational
Other Operational
Video-Mediated Communications Operational
MS Stream Operational
MyMedia Operational
OCCS Operational
TechSmith Snagit ? Operational
Zoom Operational
Other Operational
VPN Services Operational
Admin Systems VPN Operational
UTORvpn - OpenVPN Operational
UTORvpn - AnyConnect Operational
RDP Operational
Other Operational
Web Services Operational
Career Learning Network Operational
CMS ? Operational
Enterprise Search Operational
LAMP Hosting Service Operational
UofT Home Page Operational
UTSC Home Page Operational
UTM Home Page Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ROSI Database Quarterly Maintenance Jun 6, 2025 17:00-21:00 EDT

Please note that we will need to take ROSI and most associated student information systems offline on Friday, June 6 from 5 to 9 p.m. to perform quarterly maintenance on the database. We will return the systems to service sooner if the work is completed earlier than 9 p.m.

The following systems will be affected:
- Accommodated Testing Services (Student and Admin)
- ACORN
- Course Information System
- Degree Explorer (Student and Admin)
- EASI Institutional File Transfer
- eMarks
- Online Administrative Student Information System (OASIS) - including Absence Declaration, and the Timetable Builder and Transfer Equivalencies database administrative screens
- ROSI
- ROSI Express
- ROSI Files
- Safety Abroad Student Registry
- Varsity Blues Registration System
- Web services/APIs

Timetable Builder (Student) will remain available.
Posted on May 07, 2025 - 08:12 EDT
May 19, 2025

No incidents reported today.

May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025

No incidents reported.

May 15, 2025
ITS Private Cloud Scheduled Maintenance - vCenter
Completed - The scheduled maintenance has been completed.
May 15, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 17:00 EDT
Scheduled - Please be advised that scheduled maintenance will take place on the ITS Private Cloud vCenter Server on Thursday, May 15, from 5:00 PM to 10:00PM.

During the maintenance period vCenter server, management portal and automated snapshot scheduled tasks will be unavailable. The virtual machines will continue to operate normally.
May 13, 13:52 EDT
WebLogin scheduled maintenance
Completed - The scheduled maintenance has been completed.
May 15, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 14:00 EDT
Scheduled - There is a scheduled maintenance on Weblogin systems from 2:00 pm to 3:00 pm on Thursday, May 15th, 2025.
During the maintenance, users are not expected to experience differences for successful logins.
May 12, 15:28 EDT
Issues accessing Alumni Tenant using Outlook
Resolved - This incident has been resolved.
May 15, 13:14 EDT
Monitoring - Microsoft has confirmed that a recent service update is the root cause for this issue. We have implemented a Microsoft suggested workaround to temporarily address the issue but Microsoft has cautioned that this issue may return as they work to remove the offending service update.

We will continue to monitor.
May 13, 13:47 EDT
Identified - Microsoft believes that a recent change that they have made to the service is the root cause of this issue.
May 13, 09:58 EDT
Investigating - We are currently investigating reports that individuals are unable to access their Alumni email mailbox using Outlook for Windows/Mac and via mobile devices. Individuals can still access their mailbox using the web interface (https://www.office.com/)
May 13, 09:37 EDT
May 14, 2025

No incidents reported.

May 13, 2025
May 12, 2025
May 11, 2025
ITS Private Cloud Scheduled Maintenance - vCenter
Completed - The scheduled maintenance has been completed.
May 11, 11:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 09:30 EDT
Scheduled - Please be advised that scheduled maintenance will take place on the ITS Private Cloud vCenter Server on Sunday, May 11, from 9:30 AM to 11:30 AM.

During the maintenance period vCenter server, management portal and automated snapshot scheduled tasks will be unavailable. The virtual machines will continue to operate normally.
May 6, 15:56 EDT
May 10, 2025

No incidents reported.

May 9, 2025
Apple School Manager Login Issues
Resolved - Apple has reported the incident as being resolved at this time. Please continue to monitor https://www.apple.com/ca/support/systemstatus/ for any further updates.
May 9, 16:49 EDT
Monitoring - Apple has acknowledged that this is an ongoing issue with the service. Please see https://www.apple.com/ca/support/systemstatus/ . We remain in contact with Apple and continue to monitor the situation.
May 9, 15:23 EDT
Update - We are continuing to investigate this issue.
May 9, 12:23 EDT
Investigating - Some Apple School Manager users have reported errors when attempting to login to the ASM website and Apple Configurator application. We are working with the vendor to identify the cause of the issue.
May 9, 12:23 EDT
BCIT distribution router scheduled maintenance
Completed - The scheduled maintenance has been completed.
May 9, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 07:00 EDT
Scheduled - Please be advised there will be a scheduled router maintenance on the BCIT building distribution router on Friday May 9th, between 7:00am – 07:30am.

This maintenance will affect the network connectivity for the following networks:
- Acceleration Consortium Computing Cluster Network
- Accessibility Service, Student Life
- Bahen OSM Media Network
- Career Centre
- CCMS for BCIT
- CCMS for Koffler Centre
- Central Controls and Monitoring Services ethernet
- Centre for Addiction & Mental Health
- Centre for Global Engineering (CGEN)
- Classrooms BCIT
- Comptrollers Office
- Computer Science External Network
- Computer Science Research at BCIT
- Computer Science Teaching Labs - Touchdown
- Department of Anthropology
- Department of Mathematics - Admin
- Department of Psychiatry
- ECE Device Management Network at BA
- ECE Operating Systems Research Group
- Eclass Network for 230 College
- Eclass Network for BCIT
- Electrical and Computer Engineering backup touchdown network
- Engineering BA Printers
- Engineering Faculty Workstations Network
- Enterprise Applications and Solutions Integration ethernet
- F&S private network at BCIT
- F&S touchdown network for TT
- Facilities and Services
- Fields Institute ethernet
- Gage Institute
- GRIT lab academic network
- Gritlab, Faculty of Architecture
- HR & Equity
- Human Resources ethernet
- Integrated Systems Lab ethernet
- Koffler Student Centre Network
- Math Library
- Mathematics Department ethernet
- Medicine Psychiatry at CAMH
- Organizational Development and Learning Centre
- PET Centre
- Press/Bookstore ethernet, U. of T.
- Procurement Services
- PXEBOOT and annual student booth at EX200 for Student Life networks
- Student Accounts
- Student Affairs Centre ethernet
- Student Services - Koffler
- Tennant departments and groups on the 9th and 10th floors
- University of Toronto Student
- UTSU Network at 230 College
- Virtual Hallway - Audio and Video
- VoIP Network for Comptrollers Office
- VoIP Network for Department of Anthropology
- VoIP Network for Department of Mathematics
- VoIP Network for Division of Student Life
- VoIP Network for ECE at BA
- VoIP Network for Facilities and Services at HU
- VoIP Network for Faculty of Applied Science and Engineering
- VoIP Network for Gage Institute
- VoIP network for ITS
- VoIP Network for Math Library
- VoIP Network for Procurement Management Network
- VoIP Network for Steamplant
- VoIP Network for Student Commons Building
- VoIP network for Student Life at KS
- VoIP Network ODLC and HR Equity
- Wireless Network at 230 College
- Wireless Network at 250 Huron
- Wireless Network at BCIT
- Wireless Network at Fields Institute
- Wireless Network at Koffler
- Wireless Network at Student Commons
Apr 23, 14:23 EDT
May 8, 2025

No incidents reported.

May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

May 5, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage